The Challenge

The Whiteley Homes Trust has been supporting older people in need for over a century, offering housing to 350 people in their beautiful retirement village. 

The client wanted a new website with improved navigation, and revised architecture and layout so it's easier to find primary information. The old site did not really appeal to their key audiences, offered poor UX and featured dry, unappealing content.

Whiteley Village New Website
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Our Approach

First we explored the clients key audiences and developed user journey for each, showing their main actions on the website. Using these new user journey's we developed a revised sitemap, minimising clicks to each section and helping people find what they need.

We then created wireframes for each main page.  This meant we could prioritise the right content and break up text sections.  We included  galleries and strong Calls To Action (CTA) where appropriate.

Next, we expanded the brand with the new lime colour to compliment the dark blue, making the site brighter.  The new colour is used to highlight important buttons on the site to guide users.

A custom donation system was integrated into the site to offer single and monthly donations and to keep users on the site, rather than going away to a third party platform.

Attracting more volunteers is key to the charities plans, so we created a dedicated section by job roles.  This allows people thinking of volunteering to quickly see what roles are available that suit them.

A mega menu navigation with keyword search was added to help users find what they want quickly, vastly simplifying the old websites huge list of pages in it's navigation panel.

Whilst designing the site, we organised drone video and photography to support the clients existing images and videos.  It was essential to show users the extend of The Whiteley Village and everything that it offers, and the drone videos really do this.

A custom accessibility widget was added to allow the changing of contrast and text size to aid users who may be visually impaired.

The client are delighted with the websites CMS (Content Management System) and once trained, were able to dive in and help finalise the content throughout the site prior to launch.

 

Results

The project has been a huge success in the following ways...

  • Identified key audiences
  • Improved user journey
  • Enhanced volunteering section to attract new helpers
  • Easier to make website updates via the CMS
  • New images and video to "open the door" to Whiteley

View Project    Our work

The results
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95+

Happy clients

150+

Websites in our care

9+

Years trading

94%

Client retention
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Google Reviews

After some difficultly with our start up - we decided to go for a complete new web designer with the recommendation of others - Dave was absolutely amazing, from delivering on time and making the website appeal much more to our customers. Definitely recommend! So excited now to start the SEO work!

Parham

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Google Reviews

I am Chief Executive of a charity. When I took over our website crashed and we lost all our data. We switched hosts to Made Simple Media, took on a brand new CMS and we have never looked back. Dave was fantastic then and remains so. Always approachable, quick to respond and great tools to help you on your way.

Matthew Sykes, Sir Simon Milton Foundation

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Google Reviews

Great personal service from Made Simple Media to understand our requirements, and explain every step in the design process for our new website. They are always on hand to give support and guidance, and we now have a professional website that is attractive and easy to manage. Many thanks!

Peter, Henfield Theatre Company

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Google Reviews

I honestly could not of fell on my feet more with made simple media. Everything I asked for has been done, simplifying things i was unsure about and basically made what I had in my head become a reality. A big thing for me is the availability of being able to get in touch when needed to and this was no issue what so ever. I can’t thank you enough Dave

Bobby Lord, Independant Jewellery

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Google Reviews

We are so delighted with our business and Made Simple Media deserve huge credit for making our project come to life. We look forward to continuing our relationship with Dave and the team. We would strongly recommend them to anyone.

Dean

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