The Challenge

The Whiteley Homes Trust has been supporting older people in need for over a century, offering housing to 350 people in their beautiful retirement village. 

The client wanted a new website with improved navigation, and revised architecture and layout so it's easier to find primary information. The old site did not really appeal to their key audiences, offered poor UX and featured dry, unappealing content.

Whiteley Village New Website
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Our Approach

First we explored the clients key audiences and developed user journey for each, showing their main actions on the website. Using these new user journey's we developed a revised sitemap, minimising clicks to each section and helping people find what they need.

We then created wireframes for each main page.  This meant we could prioritise the right content and break up text sections.  We included  galleries and strong Calls To Action (CTA) where appropriate.

Next, we expanded the brand with the new lime colour to compliment the dark blue, making the site brighter.  The new colour is used to highlight important buttons on the site to guide users.

A custom donation system was integrated into the site to offer single and monthly donations and to keep users on the site, rather than going away to a third party platform.

Attracting more volunteers is key to the charities plans, so we created a dedicated section by job roles.  This allows people thinking of volunteering to quickly see what roles are available that suit them.

A mega menu navigation with keyword search was added to help users find what they want quickly, vastly simplifying the old websites huge list of pages in it's navigation panel.

Whilst designing the site, we organised drone video and photography to support the clients existing images and videos.  It was essential to show users the extend of The Whiteley Village and everything that it offers, and the drone videos really do this.

A custom accessibility widget was added to allow the changing of contrast and text size to aid users who may be visually impaired.

The client are delighted with the websites CMS (Content Management System) and once trained, were able to dive in and help finalise the content throughout the site prior to launch.

 

Results

The project has been a huge success in the following ways...

  • Identified key audiences
  • Improved user journey
  • Enhanced volunteering section to attract new helpers
  • Easier to make website updates via the CMS
  • New images and video to "open the door" to Whiteley

View Project    Our work

The results
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95+

Happy clients

150+

Websites in our care

10+

Years trading

94%

Client retention
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Google Reviews

Great personal service from Made Simple Media to understand our requirements, and explain every step in the design process for our new website. They are always on hand to give support and guidance, and we now have a professional website that is attractive and easy to manage. Many thanks!

Peter, Henfield Theatre Company

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Google Reviews

After some difficultly with our start up - we decided to go for a complete new web designer with the recommendation of others - Dave was absolutely amazing, from delivering on time and making the website appeal much more to our customers. Definitely recommend! So excited now to start the SEO work!

Parham

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Google Reviews

Having never had the responsibility of creating a new website for the business before, Made Simple Media could not have made it a more easier and pleasurable experience. From the initial meeting to the end product, we could not have been happier. Made Simple Media quickly grasped what we were looking to achieve in both design style and function.

Tanya

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Google Reviews

We are delighted with the quality of our new website, which has enabled us to effectively communicate our various areas of work and build an engaged and increasingly active audience. The common-sense design and easy-to-navigate structure has also helped us establish our organisational identity following a full rebrand in 2017. The support has been excellent throughout.

Jack Dixon, Imperial Health Charity

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Google Reviews

Due to business expansion I needed to make some amendments to a existing WordPress website. I asked Made Simple Media for some suggestions on the ideas I had and he was super helpful and came up with some great ideas to make the website perform and navigate better. Him and his team then did a great job in putting the ideas to practice and I was kept informed as the work was underway. Highly recommend Dave and his team!

Matthew Naylor, The Performance Zone

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