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Website Support Packages

With a Made Simple Media Support Package, we guarantee you peace of mind of your websites daily running, security, and performance from our friendly and experienced team of digital experts.

Support

What are Support Packages?

Made Simple Media Support Packages were created for one fundamental reason; to provide your business with important website maintenance factors that are generally overlooked. If your website's performance report is superb, not only are we happy, but we are doing our job correctly.

Our experienced and dedicated team of professionals are based in South East England and are on-hand to quickly respond to your queries and advise on the best practices to undertake that work for you. 

We created a blog post: What are support packages and do I need one? to answer the most common questions we receive about website support and why you shouldn't overlook monthly reviews. With Made Simple Media; you are in safe hands.

Desk

3 Reasons Why Website Support &
Maintenance Must Not Be Overlooked.

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Bulletproof Security.

This is the number one reason many customers will abandon your website and turn to a competitor. Security online has never been so important and getting it wrong can have long-term consequences that are hard to rectify.

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Long-Term Cost-Effective.

Poorly maintained websites have a habit of producing lists of issues when there is a core change to either the CMS itself or an application it is using. Maintenance allows us to stay one step ahead and limit the development rebuild time later on.

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Rewarded Performance.

People may not be able to speak with you in person but you can bet they will judge you by what they see and experience. Search engines will score your site based on numerous ranking factors, speed and optimisation assist with your ability to outrank your competitors and stay competitive online.

Website Support Packages.

Basic £40/mo* Who's it for? Ideal for smaller websites with simplified functionality (brochures, portfolio etc).
What's included:
  • CMS Update (Concrete5)
  • PHP Update
  • Phone Support
  • Analytics Monthly Report
  • Search Console
  • Up to 10 Pages
Sign Up
Business £160/mo* Who's it for? Ideal for mid-sized websites with bespoke functionality and clear objectives.
What's included:
  • CMS Update (Concrete5)
  • PHP Update
  • Technical Support
  • Analytics Monthly Report
  • Search Console
  • Support/Consultation
  • GDPR Review
  • ECommerce
  • Up to 50 Pages
Sign Up
Enterprise £300/mo* Who's it for? Ideal for larger, complex websites that are drivers of revenue.
What's included:
  • CMS Update (Concrete5)
  • PHP Update
  • Technical Support
  • Analytics Monthly Report
  • Search Console
  • Support/Consultation
  • GDPR Review
  • ECommerce
  • Over 50 Pages
  • Complex Feature Updates
Sign Up

*All prices are subject to VAT at 20%
Important: Website support packages are designed for security and updates only, for your peace of mind. They do not include design changes, tweaks and other website amendments and additions.
Please see the full Terms and Conditions here: https://www.madesimplemedia.co.uk/terms.pdf

Support Package Frequently Asked Questions.

Can I not just maintain the website myself?
Absolutely. We encourage every business to delegate an employee to manage and maintain their website on a monthly basis – this is largely the reason why we haven’t supplied our support packages until now. Our findings and feedback over the past year suggested maintenance is great post-launch but tends to become less impactful over time, by this we mean vulnerabilities that require a developer. The support packages we offer are designed to make life easier, ensuring you have the commitment of an experienced team who know your website better than anyone, and peace-of-mind knowing our role is to improve your online presence.
How will this benefit my business?
Many of the tasks undertaken within the Business and Enterprise packages are directly linked to Google performance measures, this in turn impacts your search ranking ability. In layman's terms, the work we complete is designed to support and improve your position on search engines and become unattractive to hackers.
Do I have to subscribe to a contract?
No. Our support packages are flexible and therefore we wish to demonstrate the value in having them before you commit to a contract. After 3 months we will have a review call to understand your long-term goal and how your package can be catered to achieve this. * We won’t ever enforce a contract to begin but do recommend you look at support packages as a long-term investment.
Which website CMS’s do you work with?
As many of you already know, we are the UK’s leading Concrete 5 developers and therefore these packages are designed and created to support C5. If you have changed your CMS and now work with Wordpress – this is also something we are able to provide but will be based on a bespoke solution that works for you. Should you not have C5 or Wordpress and still require a support package, please get in touch to see if we can help.
Does my website need to be hosted with you?
No. Although it is easier for us to manage and maintain security of your website if it is hosted with us, it isn’t essential. Depending on your hosting provider, we may need to obtain a few pieces of information to successfully monitor and report monthly.

What do our clients say?

Thank you to Dave at madesimplemedia for improving our SEO rankings

Southwater News
southwaternews.co.uk

Made Simple Media created a fabulous website for us, and we couldn't be more pleased with the final result! They endured our endless 'tweaking' with charm & patience and the end result is above and beyond what we were aiming for - a site that not only raises our profile, but is stylish to boot! Cannot recommend Made Simple Media enough.

Dragonfly Creations Ltd
dragonfly-creations.co.uk

Very professional, helpful, easy to deal with. I ended up with a nice looking site, good functionality. Thanks Dave.

Athol A
cognition.org.uk

Friendly flexible service

Gavin Jones Group
gavinjones.co.uk

Great personal service from Made Simple Media to understand our requirements, and explain every step in the design process for our new website. He was always on hand to give support and guidance, and we now have a professional website that is attractive and easy to manage. Many thanks!

Peter Ingledew
henfieldtheatrecompany.com

We commissioned David to build our website for About Mortgages. David was responsive, incredibly patient, on budget and provided a great finished product that we're delighted with.

Paul Davies
About Mortgages

We are delighted with the quality of our new website, which has enabled us to effectively communicate our various areas of work and build an engaged and increasingly active audience. The common-sense design and easy-to-navigate structure has also helped us establish our organisational identity following a full rebrand in 2017. The support has been excellent throughout.

Jack Dixon, Imperial Health Charity
Imperial Health Charity

Dave modified various technical aspects of the site to make it load more quickly and for it to run faster. He also detected some additional major issues that needed fixing. All the work was carried out in just a few days to my total satisfaction. My website listing on Google now has a continual steady increase in the number of impressions and clicks it receives as a direct result of Dave Reeder’s expert advice and skills!

Mark Reeves
markreeves.co.uk

I honestly could not of fell on my feet more with made simple media. Everything I asked for has been done, simplifying things i was unsure about and basically made what I had in my head become a reality. A big thing for me is the availability of being able to get in touch when needed to and this was no issue what so ever. I can’t thank you enough Dave

Bobby Lord
independantjewellery.com

Made Simple Media have been extremely professional, helpful and excellent value for money. David Reeder really listened and understood what we wanted before doing the work and it has resulted in us having exactly the site we wanted. In my experience changing a website can be a real hassle but Made Simple Media ensured that the process was efficient, friendly and really quite painless! We highly recommend this company.

Back To Health
b2h-clinic.co.uk

We started working with David at Made Simple Media when we needed alterations and pages added to our website. He has advised us well on what we might like to add, has always been a pleasure to deal with, is reliable, and responds quickly. I would highly recommend working with David and MSM!

Ella Lamport
park-avenue.co.uk

We are delighted with the website that Made Simple Media created for St Andrew's Church, N16. They really understood our vision for the project and turned it into reality, whilst suggesting additional ideas throughout. The whole project was seamless and enjoyable.

Stuart Smith
thesmithyway.co.uk

Due to business expansion I needed to make some amendments to a existing WordPress website. I asked Dave for some suggestions on the ideas I had and he was super helpful and came up with some great ideas to make the website perform and naviage better. Him and his team then did a great job in putting the ideas to practice and I was kept informed as the work was underway. Highly recommend Dave and his team!

Matthew Naylor
theperformancezoneuk.co.uk

Dave has made a number of websites for us and his work is always of a high standard. He is fast acting when we need help and I would happily recommend Made Simple Media to anyone looking for web development help.

Chris Taylor
respirexinternational.com

Very happy with our new website - we've had a massive increase in enquiries and it looks great

Liz Allison
b2h-clinic.co.uk

It is always a pleasure to work with Dave. His expertise, enthusiasm and flexibility are invaluable to me on any project we collaborate on. I can't recommend him highly enough!

Kevin McDermott
premmdesign.co.uk

I've been working with Made Simple Media for more than 2 years on dozens of web and digital projects. Dave and his team always deliver excellent, thoughtful solutions on time and on budget.

Marc Stress
stressdesign.com

Made Simple Media offer the perfect balance of technical/digital knowledge, design know-how and professional client service. We'd recommend them to anyone.

Howell Hicks
hh-creative.com

David is an incredibly talented professional. Extremely analytical and sharp, he understands the pros and cons of every situation. As well as being a great professional he is also a very talented web designer that thinks in terms of user experience and search engine friendliness. He is definitely someone I take great pleasure in working with.

Alexandre Grela
europa-dsi.com

Dave was just wonderful, he created a really beautiful website design for me which is so simple to use and update as required. Fantastic support service too.

Jane Griffin
janegriffinassociates.com

Dave has strong technical skills coupled to professional design understanding. He built and has since extended our Concrete 5 website and maintains it in excellent shape. Would certainly recommend Dave highly.

Mike Daniels
digitaltaxonomy.co.uk

I've worked with Dave at "Made Simple Media" on a number of projects. He has always responded quickly, effectively and competitively. If you're looking for a creative web solution, some effective coding or some online support "Made Simple Media" is a good place to start.

Tim Petherbridge
russetsweddingvenue.co.uk

Made Simple Media have done excellent work for me over the last two and a half years. Highly recommend!

Tim Ingle
ingleandrhode.co.uk

Made Simple Media is our first choice when it comes website development and technical support. They have always responded quickly and effectively to everything we have thrown at them. Their technical knowledge and their 'can do' attitude is always reassuring. Aside from this, they are always a pleasure to deal with.

Jane Roberts
www.chameleon-design.com

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Call free on 01403 730080