What's in this article
A glitch in the matrix, human error, unforeseen bugs or cyber-attacks; things go wrong quite frequently when it comes to the internet. When your website is down, what happens next and who takes charge of it?
What's in this article
You paid good money for your website and you don't understand how it works or where it really exists. Everything is going fine, it's been designed, developed and delivered. Except you wake up one day and the site is not loading anymore. Your business has become unrepresented in cyberspace and there is no chance of selling your products or services so far today!
We've all been there and the feeling of helplessness is like when your car breaks down at the side of a quiet road! You start to break out in a cold sweat, the feeling of panic descends, but hang-on, all you have to do is contact your web design company right?
Unfortunately the reality is that sometimes you don't get the emergency support you need. Here are some possible issues you may encounter when trying to get help from your web design company:
Having been in this situation (and worse) as a client in the past, we do care and created an agency where we "made digital simple" for our clients, so it is a help to them and not a hinderance.
Let's look at those issues again and this time how we fix them:
This level of service should be standard, but time and time again clients are let down in this unregulated industry. What would it cost you if your website was down for a week, or couldn't be rescued and you were losing sales for months until you paid a new web design company to design and build you a brand new website?
How to choose the right agency:
As a business owner or head of a charity it's clear you need to carefully consider what support you may get from a potential partnership with a new digital agency or web designer.
This will give you a sense of security knowing that issues with be dealt with swiftly and your website and marketing activities are not in jeopardy.
Hubspot have some great customer service quotes from thinkers and leaders in industry that really put customer service and support into context.
Our clients agree that good, responsive service from their agency is so important. Here's a nice review we received that is very relevant to this blog post:
Like you, we enjoy great customer service and the sense of relief, satisfaction and quality that you get from experiencing it. Of course, none of us want things to go wrong, but a sense of techinical expertise paired with great customer service really smooths things over and prevents a small issue turning into a crisis.
So when you are choosing an agency, follow the tips above to make sure you are limiting your risk for when things go wrong and your website is in the right hands.
Please contact us to see how we can help you. We operate a strictly no-obligation approach with no hard-sales!
Call FREE on 0800 111 4504
Email us on [email protected]
We are a digital agency specialising in Web Design, Development, Concrete5 and digital marketing, based in London & West Sussex.
We make digital simple. Our purpose is to simplify your frustrations in digital and solve the challenges you face to help make you more money and progressively grow your business or organisation.Tell me more
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