Website Warranty: Support and Maintenance


Website upgrades and maintenance often gets forgotten about or shifted to the bottom of the pile. 

Our website warranty was created to cater for one fundamental reason; to provide your business with important website maintenance factors that are generally overlooked, but critical to keeping it running smoothly and securely. 

If your website's performance report is superb, we are both happy and we are doing our job correctly.

Because the work is "booked in" every month and we work through a checklist, it is proactive and ensures that no one forgets about updates, checks and GDPR compliance and things get done regularly and on time.

Looking out for our clients

As a valued customer of Made Simple Media, we are offering our website warranty to existing customers only at a reduced monthly fee. This allows us the time to review, report, and discuss what areas of your website we should focus on and what the outcome will be.

The idea behind the website warranty is to regularly test and check the functions of your website, update it if required and provide essential technical support to our clients.  It's like a cross between a vehicle MOT/service, helping to avoid larger expenses by ensuring it is functioning correctly and kept up to date and secure.


Latest website warranty special offers

Every new website comes with a 30-day warranty, ensuring we will fix any bugs within that time.  This gives you the peace of mind that you will launch your new site bug free.

We then recommend you take out one of our low-cost special offers for your website.  Offering excellent value for money you don't have to think about site upgrades or security, just leave it to us and we'll keep on top of things every month, using the budget in the most beneficial way.

If you are unsure which one of these plans your website falls into, please enquire and we will be happy to advise you!

Website warranties - Making website support and maintenance simple!

Save 25%
Basic £50/mo* Was £60/mo Who's it for? Ideal for smaller websites with simplified functionality (brochures, portfolio etc).
What's included:
  • Concrete5 updates
  • PHP updates
  • Phone/email support
  • Search Console
  • Up to 10 pages
  • Monthly checklist1

Enquire Enquire

Save 25%
Business £120/mo* Was £160/mo Who's it for? Ideal for mid-sized websites with bespoke functionality and clear objectives.
What's included:
  • Concrete5 updates
  • PHP updates
  • Phone/email support
  • Search Console
  • GDPR review
  • ECommerce sites
  • Up to 50 pages
  • Monthly checklist1

Enquire Enquire

Save 25%
Enterprise £225/mo* Was £300/mo Who's it for? Ideal for larger, complex websites that are drivers of revenue.
What's included:
  • Concrete5 updates
  • PHP updates
  • Phone/email support
  • Search Console
  • GDPR review
  • ECommerce sites
  • Over 50 pages
  • Complex feature updates
  • Monthly checklist1

Enquire Enquire

*All prices are subject to VAT at 20% Important: Website warranties (formerly known as maintenance and support packages) are designed for security, technical helpline and updates only, for your peace of mind.
Unless otherwise mentioned, these pacakges do not include design or development changes, tweaks, new websites, marketing and other website amendments and additions.
Please see the full Terms and Conditions here:

1Please ask for full details of the checklist on each plan.

3 reasons why a website warranty is crucial to your organisaton

Here are three of the most important reasons to take out a website warranty:

Bulletproof security

This is the number one reason many customers will abandon your website and turn to a competitor. Security online has never been so important and getting it wrong can have long-term consequences that are hard to rectify.

Long-term budgeting

Poorly maintained websites have a habit of producing lists of issues when there is a core change to either the CMS itself or an application it is using. Maintenance allows us to stay one step ahead and limit the development rebuild time later on.

Rewarded performance

People may not be able to speak with you in person but you can bet they will judge you by what they see and experience. Search engines will score your site based on numerous ranking factors, speed and optimisation assist with your ability to outrank your competitors and stay competitive online.

Frequently asked questions

Here are some questions we are frequently asked about website warranties:

Absolutely. We encourage every business to delegate an employee to manage and maintain their website on a monthly basis – this is largely the reason why we haven’t supplied our support packages until now. Our findings and feedback over the past year suggested maintenance is great post-launch but tends to become less impactful over time, by this we mean vulnerabilities that require a developer. The warranty we offer is designed to make life easier, ensuring you have the commitment of an experienced team who know your website better than anyone, and peace-of-mind knowing our role is to improve your online presence.
Many of the tasks undertaken within the Business and Enterprise packages are directly linked to Google performance measures, this in turn impacts your search ranking ability. In layman's terms, the work we complete is designed to support and improve your position on search engines and become unattractive to hackers.
No. Our warranties are flexible and therefore we wish to demonstrate the value in having them before you commit to a contract. After 3 months we will have a review call to understand your long-term goal and how your package can be catered to achieve this. * We won’t ever enforce a contract to begin but do recommend you look at the website warranty as a long-term investment.

As many of you already know, we are the UK’s leading Concrete 5/CMS developers and therefore these warranties are created to support C5. If you have changed your CMS and now work with Wordpress – this is also something we are able to provide but will be based on a bespoke solution that works for you. Should you not have C5 or Wordpress and still require a warranty, please get in touch to see if we can help.

No. Although it is easier for us to manage and maintain security of your website if it is hosted with us, it isn’t essential. Depending on your hosting provider, we may need to obtain a few pieces of information to successfully monitor and report monthly.

Discover more about web design

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What's next?

Please contact us to see how we can help you.  We operate a strictly no-obligation approach with no hard-sales!

Telephone 0800 111 4504

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Happy clients


Websites in our care


Years trading


Client retention

I am Chief Executive of a charity. When I took over our website crashed and we lost all our data. We switched hosts to Made Simple Media, took on a brand new CMS and we have never looked back. Dave was fantastic then and remains so. Always approachable, quick to respond and great tools to help you on your way.

Matthew Sykes, Sir Simon Milton Foundation


Made Simple Media have made a number of websites for us and their work is always of a high standard. They are fast acting when we need help and I would happily recommend Made Simple Media to anyone looking for web development help.

Chris, Respirex International


I honestly could not of fell on my feet more with made simple media. Everything I asked for has been done, simplifying things i was unsure about and basically made what I had in my head become a reality. A big thing for me is the availability of being able to get in touch when needed to and this was no issue what so ever. I can’t thank you enough Dave

Bobby Lord, Independant Jewellery


Due to business expansion I needed to make some amendments to a existing WordPress website. I asked Made Simple Media for some suggestions on the ideas I had and he was super helpful and came up with some great ideas to make the website perform and navigate better. Him and his team then did a great job in putting the ideas to practice and I was kept informed as the work was underway. Highly recommend Dave and his team!

Matthew Naylor, The Performance Zone


Great personal service from Made Simple Media to understand our requirements, and explain every step in the design process for our new website. They are always on hand to give support and guidance, and we now have a professional website that is attractive and easy to manage. Many thanks!

Peter, Henfield Theatre Company

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