Web Design Services Overview

Your website is the beating heart of your digital and online presence. Keeping it alive and working for you is therefore essential.

We have designed and built hundreds of websites for a broad range of clients from start-ups and local enterprises to multinational companies and charities. Our work ranges from designing sites from scratch to comprehensive re-designs and ongoing maintenance.

Across Horsham, Crawley,  West Sussex, London and further afield, we have built up a strong client base and are always looking for new clients to develop exciting new solutions for.  

Delivering excellent customer service, we "make digital simple" for our clients, so they come back to us for support and help with their next big idea or project.

Web design services provided by Made Simple Media.

Solving your problems via our Web Design Services

Unless you are a website savvy individual, maintaining a well-run website can be a difficult ask. Our web design services remove the day to day digital challenges that typically frustrate business owners and marketing managers. How? By making digital simple for you so that it always helps rather than hinders your business.

We ensure our web design service will always be:

  • Simple to Buy
  • Simple to Use
  • Simple to Change
  • Simple to Extend

Here are some of the problems we typically solve for our clients:

Problem:  Hard to make updates (Lack of time to manage the site, shelf life of technology has come to an end, the supporting partner has come to an end or refuses to support the technology any more) - this creates a business problem.
Solution:  Purpose built CMS. Fit for purpose. Point and click. Any change. Any time. CMS editing made simple.

Problem: Design that looks unprofessional (Level of client dissatisfaction that is impacting conversion or sign up of new customers).
Solution: When we plan a new website we will review your competitors, look at the sites you love, design using flat, responsive modern design and the latest design trends, a full consideration of your audience and what they want to find, and designing a solution that solves the questions your business needs answering. We then wireframe the site, and only then move to the design phase, including the image colour and branding.

Other problems we solve for our clients...

Websites are complex and there is a lot of room for error.  From design to build to delivery, we have perfected our web design service process so that each stage is correct for the site to be a success.  Do any of these problems sound familiar?:

  • Design that just doesn't work - UX issues (Unusable website that frustrates customers causing them to bounce and go off to a competitor)
  • Poor accessibility (Website traffic through mobile accounting for more than half and people hate the experience)
  • Poor communication from current agency (missed sales/ ineffective response times etc)
  • Poor value from current agency (too expensive, deliverables are not correct etc)
  • Hard to get answers from current agency
  • Failure to understand your business to provide the right solutions

A well-built and designed website is not just meant to sit there and look good. There are many benefits that can arise from a well thought-out site. Our web design services aim to improve our clients:  

  • Enquiries/sales/conversions
  • Representation of your company/organisation
  • Add new functionality you want to promote
  • Create better brand awareness
  • Deliver on marketing objectives: More traffic, leads, brand awareness, and exposure
  • Make easier updates, add new products and new promotions etc

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Web Design Service Example: St George's Hospital Charity

Planning for success

No one knows your business better than you, so to ensure the success of your project, we keep you involved every step of the way.

We get your project off to the best start during the initial consultation where we listen to your expectations and needs. Our team then map out the rest of the project based on what you say. Our comprehensive web design service centres around a simple process. 

Our process is:  Plan it Right. Design it Right. Build it Right.

But how do we do that?

  • Plan it
    We produce sitemaps and wireframes to work out where all the important pages need to be and where elements sit in the page.  We make sure you have enough pagetypes to grow the site in the future with minimal development work from us.  We may even explore the user journey for your target audiences to make sure they can all find what they want quickly
  • Design it
    Once you’ve approved the sitemap and wireframes, you can move onto the design stage, this is where we’ll add your branding (logo/graphics images/colour scheme). At this stage additional content may also be required and we can work with you to ensure this resonates with your audience.
  • Build it
    This is where we do the coding and the website moves into being interactive. Normally building the home page first and getting your approval before moving onto the next pages.

These are the basic parts of the process, of course there may be much more to larger projects such as user research, copywriting, or interactive prototypes.

Once these stages are complete and we have your approval, we move onto the testing stage of our web design service where we use a range of browsers and devices and our website testing software.  Then we are set for launching the new website in all it’s glory when you are ready to go live. 

This ongoing communication drives the success of our projects, keeps our clients on our books and returning for future collaborations. To learn more, see what our clients have to say or read up on our approach.

If you'd like to read more, check out this blog post.

Wireframe example used within our web design service process.

Cutting-edge web design service

We strive to design and build you an excellent website, designed to work hard for your business or organisation and a joy for you to work with.

Our platform of choice is ConcreteCMS because it is a cutting-edge Content Management System (CMS) with up-to-date code, running on very recent versions of PHP which means it has excellent longevity.  Therefore you can  get many years out of the website, making it a worthwhile and sensible investment for your business.

We pride our web design services on delivering modern designs that function to stand the test of time well, using the screen space well, being mobile friendly and with excellent accessibility.

You may have ideas for "phase 2" or "phase 3" after the initial build and almost anything is possible with a quality bespoke website build.  You won't be hitting any walls like you can with website builders and may want to view this comparison: Why go for a bespoke website rather than using a website builder?

Web design services in harmony with your marketing needs

Marketing your business, and your website in particular, is crucial to achieving success. We ensure our clients websites are created with marketing friendly foundations that allow the web pages to flourish when supported by an adequate marketing budget. 

Our web design services come in conjunction with SEO, search engine optimisation, if desired or provided as an additional service to those who are happy with their website but want to boost their number of visitors. The main aim of SEO is to increase the quantity and quality of organic traffic, in turn increasing leads, conversions and sales. 

How do the websites that we design and build successfully help with SEO marketing? 

Google and other search engines crawl every aspect of your website that is open to do so. They want to return the highest quality results to their users – this includes the content and the general health of the website. Search engines do not favour websites that are full of errors, often hindering the ranking potential of multiple pages. Hence, our web design services are assembled to provide strong technical SEO throughout. 

Our web design services are perfect for a digital marketing partnership.

Web design services that support you, always

We never undertake a project knowing that our client will have to go elsewhere for support.  We want to continue to work with you, supporting you and your website.

Always here to help, we work with you to make your next big idea a reality and answer your technical questions and be proactive, especially when you need help, fast.

We know that support and care for your website is important, that's why we invented support packages that are tailor mode for enhancing the web design service we are able to provide for our clients. The packages are designed to keep on top of your support and maintenance requirements.

To find out more, why not review this article about support and learn why it is so important.

Website design service support.

Our 94% client retention rate!

We recently measured our client retention rate over five years and discovered we had kept 94% of our clients on board during that time!*

Working with clients on a daily basis, we have forged many ongoing partnerships with our clients and look forward to developing many more in the future.  Our clients come back for more work all the time as their marketing and content plans continue to develop and they seek to grow their organisation.

We don’t just love technology, we love people too and enjoy seeing how the right solutions make our clients (and their clients) happy!

*Measured over a 5 year period to Sept 2020

Growing, year on year

Our business enjoys growth in turnover year on year, even in these turbulent times.  Why do we mention this?  So you can be assured that we will still be around for years to come!

What's next?

Please contact us to see how we can help you.  We operate a strictly no-obligation approach with no hard-sales!

Telephone 0800 111 4504

Email [email protected]

Chat Live Chat


Happy clients


Websites in our care


Years trading


Client retention

We commissioned David at Made Simple Media to build our website for About Mortgages. David was responsive, incredibly patient, on budget and provided a great finished product that we're delighted with.

Paul, About Mortgages


Made Simple Media have made a number of websites for us and their work is always of a high standard. They are fast acting when we need help and I would happily recommend Made Simple Media to anyone looking for web development help.

Chris, Respirex International


Dave was so patient and understanding when it came to explaining the process and how things work. I highly recommend MSM to anyone who needs that extra help understanding the fundamentals of website building.

Matt, Land Solutions (South) Ltd


We are delighted with the quality of our new website, which has enabled us to effectively communicate our various areas of work and build an engaged and increasingly active audience. The common-sense design and easy-to-navigate structure has also helped us establish our organisational identity following a full rebrand in 2017. The support has been excellent throughout.

Jack Dixon, Imperial Health Charity


Great personal service from Made Simple Media to understand our requirements, and explain every step in the design process for our new website. They are always on hand to give support and guidance, and we now have a professional website that is attractive and easy to manage. Many thanks!

Peter, Henfield Theatre Company

How can we help?

Contact us on 0800 111 4504 or [email protected] or complete the form below to send a message...

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May special offer...

FREE hosting in year one

We'll give you FREE hosting when you buy a website from us. The hosting includes full 24x7 UK support, FREE SSL cert, FREE domain, daily backups and is optimised for high levels of speed and security. Worth up to £480 a year!

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